Player Safety First

Responsible Gaming at tk996
Play Smart, Stay in Control

tk996 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling a fun activity — not a harmful one.

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Commitment to Safety

21+ Age Restriction — Strictly Enforced

The tk996 platform is exclusively available to players who are aged 21 years or older. This rule applies to all players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. There are no exceptions.

During account registration, tk996 requires all players to confirm that they meet the minimum age requirement. All accounts are subject to identity verification (KYC), during which government-issued identification documents are checked to confirm the player's date of birth. Any account found to belong to a person under the age of 21 will be immediately suspended, any deposited funds will be returned to the original payment source, and the matter will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe a minor is using or attempting to use the tk996 platform, please contact our support team immediately via Live Chat or email at [email protected] (plain text — not a clickable link). We will investigate and act without delay.

Six Pillars of Responsible Gaming at tk996

tk996's responsible gaming programme is built around six key principles that protect players and promote healthy, sustainable play habits for everyone on the platform.

Deposit Limits

tk996 allows every player to set a personal daily, weekly, or monthly deposit limit directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period. Lowering your limit takes effect straight away. This tool helps you maintain full control over how much you spend on the platform each period.

Session Time Limits

You can set a maximum session duration so that tk996 automatically alerts you when your play time reaches the threshold you have chosen. This reminder helps break the cycle of extended, unplanned gambling sessions — one of the most common factors that contribute to problem gambling behaviour. You are always free to log out before your limit is reached.

Time-Out Feature

If you feel you need a short break from gambling, tk996's time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, place bets, or make deposits. You will still be able to withdraw any remaining balance. Time-outs cannot be reversed once activated.

Self-Exclusion

For players who feel that gambling is having a serious negative impact on their life, tk996 offers a full self-exclusion option. Self-exclusion can be applied for a minimum of 6 months and up to 5 years, or permanently. Once self-excluded, your account is closed and you cannot reopen it during the exclusion period. Contact our support team to activate self-exclusion immediately.

Reality Check Alerts

tk996 sends regular reality check notifications to players who have opted in to this feature. These on-screen prompts display your current session duration, net win/loss position, and a reminder that you can stop at any time. Reality checks are designed to counteract the "flow state" that can make it easy to lose track of time and money spent during an active gaming session.

Support & Counselling Access

tk996's support team is trained to recognise signs of problem gambling and to respond with care and sensitivity. Any player who contacts us with concerns about their gambling behaviour will be directed to appropriate tools and, where necessary, to external professional counselling resources. We will never pressure any player to continue gambling if they express a desire to stop.

Your Responsible Gaming Toolkit

All of the following tools are available free of charge to every registered tk996 player. You can access them at any time through your account settings panel or by contacting our 24/7 support team directly.

How to Access: Log in to your tk996 account, navigate to Account Settings > Responsible Gaming, and choose the tool that suits your needs. Changes to limits, time-outs, and self-exclusion are processed instantly. Our support team can also action any of these tools on your behalf within minutes.

Daily Deposit Limit

Cap the total amount you can deposit in any 24-hour rolling period. Starts from as little as ৳500.

Weekly Deposit Limit

Set a maximum total deposit across any 7-day window to keep your weekly spend predictable.

Monthly Deposit Limit

Control your monthly gambling budget with a hard cap that cannot be overridden mid-month.

Session Time Limit

Receive an automatic on-screen alert when your play session reaches your chosen duration.

Cool-Down Period

Take a structured break of 24 hours, 48 hours, or 7 days without fully closing your account.

Loss Limit

Set the maximum amount you are willing to lose in a given period before play is automatically paused.

Promotion Opt-Out

Remove yourself from bonus offers, free spin promotions, and deposit match campaigns at any time.

Full Self-Exclusion

Close your account for 6 months to 5 years, or permanently. Takes effect immediately on request.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious. If you recognise any of the following patterns in yourself or someone you know, it may be time to seek help or use one of tk996's responsible gaming tools.

  • Spending more money than you can afford to lose, or gambling with money set aside for essential expenses such as rent, food, or bills.
  • Chasing losses — continuing to place bets in an attempt to recover money you have already lost, often leading to larger losses.
  • Feeling irritable, anxious, or restless when you are unable to gamble, or when you try to reduce how much you gamble.
  • Lying to family members, friends, or colleagues about how often or how much you gamble.
  • Neglecting work, family responsibilities, or personal health in favour of gambling sessions.
  • Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
  • Experiencing persistent thoughts about gambling — replaying past sessions or planning future bets — even when you are not actively playing.

Tips for Keeping Gambling Safe & Fun

For the vast majority of players, gambling is a fun form of entertainment. Following these straightforward guidelines will help ensure it stays that way for you.

  • Set a strict entertainment budget before you start and treat any losses as the cost of your entertainment — never chase them.
  • Use tk996's deposit and session limit tools to pre-commit to boundaries before you begin each session.
  • Take regular breaks during play sessions and avoid gambling when you are tired, stressed, or in a negative emotional state.
  • Gamble only with money you can genuinely afford to lose — never with borrowed funds, savings, or money earmarked for essential living costs.
  • Keep gambling as one of several leisure activities in your life. Balance it with other hobbies, social activities, and time with family.
  • Be honest with yourself about your gambling. Periodically review your account history and honestly assess whether your habits are healthy.
  • If in doubt, reach out. Our support team is available around the clock and will respond with empathy and practical guidance — no judgement.

Ask Yourself These Questions

The following questions are drawn from widely used responsible gambling self-assessment frameworks. Answer them honestly to get a clearer picture of your current relationship with gambling.

What to do with your answers: If you answer "yes" to three or more of these questions, we strongly encourage you to contact the tk996 support team or use our self-exclusion or time-out tools. Seeking help early makes a significant difference.

Remember: asking these questions is a sign of strength, not weakness. tk996 is here to support you regardless of what you are experiencing.

1

Have you ever gambled with more money than you originally planned to spend in a single session?

2

Have you felt the need to gamble with increasingly large amounts of money in order to feel the same level of excitement?

3

Have you tried to cut back or stop gambling and found it difficult or impossible to do so?

4

Have you ever used gambling as a way to escape from stress, anxiety, personal problems, or a low mood?

5

After losing money, have you returned to gambling the following day in order to try to win back what you lost?

6

Has gambling caused arguments, distance, or distress in your relationships with family members or close friends?

7

Have you ever borrowed money, sold personal belongings, or neglected bills specifically to fund gambling?

8

Do you find yourself thinking about past gambling sessions or planning future bets frequently during your day-to-day life?

You Are Not Alone — Help Is Always Available

Whether you need to activate a tool, ask a question, or talk to someone about your gambling habits, the tk996 support team is here for you around the clock, every day of the year.

Contact tk996 Support

Our support team is trained in responsible gambling awareness and will respond to any concern with care, confidentiality, and speed. You can reach us through any of the channels below.

Live Chat — 24/7 [email protected] WhatsApp: 08:00–00:00 BST

Important Reminders

Keep these responsible gaming principles in mind every time you visit the tk996 platform. They are here for your benefit.

21+ Players Only Set Limits Before You Play Only Bet What You Can Afford
A note on external support: While tk996 does not link to third-party websites, we encourage any player who feels that their gambling has become a serious problem to seek professional support from a qualified counsellor or mental health professional in their local area. In Bangladesh, general mental health helplines and community health centres may be able to refer you to appropriate services. Please speak to a trusted person in your life — a family member, friend, or healthcare provider — if you are struggling. You do not have to face this alone.

Ready to Play Responsibly?

tk996 offers a safe, enjoyable platform for players across Bangladesh. Set your limits, explore our games, and play within your means — that is the tk996 way.