tk996 Privacy Policy
How We Handle Your Personal Data

1 Introduction

tk996 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with the tk996 online betting and casino platform ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by tk996.

This Policy applies to all players registered on the tk996 platform, visitors who browse the platform without an account, and any individual who contacts us via live chat, email, or WhatsApp. It covers data collected through all digital touchpoints associated with the tk996 brand, including the website and any associated mobile interfaces.

This Policy should be read alongside the tk996 Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. In the event of any conflict between this Policy and those documents on matters of data privacy, this Policy shall take precedence.

2 Data Controller

For the purposes of applicable data protection legislation, tk996 is the data controller in respect of the personal data described in this Policy. As data controller, tk996 determines the purposes and means by which your personal data is processed.

All data protection inquiries, access requests, and complaints should be directed to the tk996 Data Protection contact point. Contact details are provided in Section 15 of this Policy. tk996 aims to acknowledge all data-related correspondence within 48 hours and to respond substantively within 30 days.

3 Data We Collect

tk996 collects personal data in the following categories. We collect only the minimum data required for the purposes stated and do not engage in unnecessary or disproportionate data collection.

• Identity Data: Full legal name, date of birth, gender, nationality, copies of government-issued identity documents (National ID card, passport, or driver's licence), and selfie photographs submitted for identity verification purposes.
• Contact Data: Email address, mobile phone number, and residential address, including city and postcode. For players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, regional address data is collected as part of our Bangladesh KYC process.
• Financial Data: Payment method references (e.g., bKash account number, Nagad mobile number, Rocket account, bank account identifiers), transaction amounts, timestamps, and references. Full payment credentials are not stored by tk996 — they are processed securely by our certified payment partners.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and connection type, collected automatically when you access the platform.
• Usage & Behavioural Data: Bet history, game play logs, session duration, pages visited, clicks, scroll depth, and interaction patterns on the platform.
• Communications Data: The content and metadata of communications between you and tk996, including live chat transcripts, email correspondence, and any feedback or complaints submitted.
• Marketing Preference Data: Your opt-in or opt-out status for marketing communications, preferred contact channel, and promotion response history.

4 How We Collect Your Data

tk996 collects your personal data through several distinct channels, all of which are described below for full transparency.

• Direct collection: Data you provide when creating an account, completing identity verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar technologies when you access or interact with the tk996 platform.
• Third-party sources: Identity verification and fraud screening data received from KYC service providers; payment transaction data received from bKash, Nagad, Rocket, Upay, and banking partners; and publicly available information used for due diligence purposes where applicable.

5 How We Use Your Data

tk996 uses your personal data for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

• To create and maintain your tk996 player account and to verify your identity in accordance with our KYC obligations.
• To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.
• To communicate with you regarding your account, transactions, platform updates, and any support queries you submit.
• To enforce the tk996 Terms & Conditions, including investigating and acting upon suspected breaches, fraud, money laundering, or other prohibited conduct.
• To monitor and analyse platform usage for the purpose of improving services, fixing technical issues, and optimising the player experience.
• To fulfil our responsible gaming obligations, including monitoring for patterns of behaviour that may indicate problem gambling and delivering targeted self-help tools.
• To send you marketing communications about promotions, bonuses, and new features — where you have provided your consent to receive such communications and have not subsequently withdrawn it.
• To comply with applicable legal and regulatory requirements, including responding to lawful requests from competent authorities.

6 Legal Basis for Processing

tk996 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the tk996 Terms & Conditions, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and the use of non-essential cookies. You may withdraw consent at any time by contacting support or adjusting your account preferences.

7 Data Sharing & Disclosure

tk996 does not sell, rent, or otherwise commercialise your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, for the purpose of processing deposits and withdrawals. These partners act as independent data controllers in respect of the transaction data they receive.
• Identity verification providers: Third-party KYC and AML screening services engaged by tk996 to verify player identities and screen against sanctions and watchlists.
• Fraud prevention and security partners: Specialist providers engaged to detect, investigate, and prevent fraudulent activity, cheating, and money laundering on the platform.
• IT infrastructure and cloud service providers: Hosting, database, and content delivery services that process data on tk996's behalf under strict data processing agreements.
• Legal and regulatory authorities: Courts, regulators, law enforcement, and other competent authorities, where tk996 is required by law or valid legal process to disclose information.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of tk996's assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

All third parties who receive personal data from tk996 are contractually required to implement appropriate technical and organisational security measures and to process the data only for the purposes for which it was shared.

8 International Data Transfers

tk996's primary operations and data storage infrastructure are configured to serve the Bangladesh market. Where it is necessary to transfer personal data to processors or service providers located outside Bangladesh, tk996 ensures that such transfers are subject to appropriate safeguards, including contractual data processing agreements containing standard data protection clauses.

tk996 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate additional safeguards. If you have questions about the specific safeguards applicable to any international transfer of your data, please contact us using the details in Section 15.

9 Cookies & Tracking Technologies

tk996 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support fraud prevention activities. A cookie is a small text file placed on your device when you visit the tk996 platform.

The following categories of cookies are used by tk996:

• Strictly necessary cookies: Essential to the operation of the platform. These cannot be disabled without causing functional impairment. They include session authentication tokens and security cookies.
• Functional cookies: Remember your preferences and settings, such as language selection and display preferences, to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance.
• Marketing & targeting cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications. These cookies track your interaction with promotional content on the tk996 platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tk996 platform. Strictly necessary cookies cannot be disabled via browser settings without impacting your ability to use the platform.

10 Data Retention

tk996 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of the account relationship and for a period of five years following account closure, to comply with anti-money laundering regulations and to resolve any outstanding disputes.
• Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of the account and for five years following closure, or longer where required by law.
• Support communications: Retained for three years from the date of the communication, or for the duration of any related dispute or investigation if longer.
• Marketing preference data: Retained until you withdraw your consent or close your account, whichever is earlier.
• Technical and usage data: Typically retained in identifiable form for 13 months, after which it is aggregated and anonymised.

Where data is no longer required for any lawful purpose, tk996 will delete or anonymise it securely using industry-standard data destruction methods.

11 Your Data Rights

As a tk996 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 15.

tk996 will respond to all rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.

12 Children's Privacy

The tk996 platform is strictly intended for adults aged 21 and above. tk996 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If tk996 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly, the account will be suspended, and any deposited funds will be returned to the payment source used, subject to verification.

If you have reason to believe that a person under the age of 21 has registered on the tk996 platform or has provided personal data to tk996, please notify us immediately using the contact details in Section 15. We treat all such reports as high priority and will investigate and act without delay.

13 Security Measures

tk996 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tk996 platform.
• Encrypted storage of sensitive data, including identity documents and financial records, on secured server infrastructure.
• Role-based access controls ensuring that only authorised personnel can access player data, and only to the extent required for their specific job function.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party specialists.
• Two-factor authentication (2FA) available to all players for account access, and enforced for all internal staff accessing player data systems.
• Comprehensive incident response procedures, including a data breach notification protocol, to ensure that any security incident is contained and reported without undue delay.

While tk996 takes all reasonable precautions to protect your data, no system can guarantee absolute security. You are encouraged to use a strong, unique password for your tk996 account, enable two-factor authentication, and report any suspected security incidents to the support team immediately.

14 Amendments to This Policy

tk996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. All amendments will be published on this page with an updated effective date. Where amendments are material — meaning they significantly affect how we process your personal data or alter your rights — tk996 will provide at least 7 days' advance notice via the platform notification system or by email to your registered address.

Your continued use of the tk996 platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed of any updates.

15 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which tk996 handles your personal data, please contact us using the following channels. All privacy-related correspondence is handled by our dedicated data protection team.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the tk996 platform
• WhatsApp Support: Available daily from 08:00 to 00:00 Bangladesh Standard Time (BST, UTC+6)

tk996 aims to acknowledge all privacy-related inquiries within 48 hours and to resolve them fully within 30 days. If you are not satisfied with the outcome of a complaint, you retain the right to escalate the matter to the appropriate supervisory authority or seek independent legal advice.